Here is a screenshot of the tracking information. I refunded the buyer and received a reply that the item had just been delivered, so was paid again. Sit on your hands and wait. I completed the online re-delivery, and also sent and e.mail to RM querying why no card had been left. Check your item's delivery information Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. I had to have an issue resolved earlier this week. Look here. Royal Mail won't compensate you, it shows it's been delivered. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. The item was purchased on 7/3/20, tracking shows courier attempted delivery a couple of weeks later. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. If there was a delivery error, someone out of that PO made it. Its a very heavy sanction for fraud. Debt recovery if you're owed money from people or businesses in another EU country - how to ask for a repayment. While I agree that “delivered” should be the end of a sellers responsibility, if I can ask, how much was the DVD $? https://imgur.com/a/f8ylr5g (here is a screenshot). The order was dispatched on 28th and was delivered today at 9:36 with his signature. The golden days of ebay are way behind us. I will be cancelling my store subscription once the year is up (next month) and currently dropping my prices significantly to get rid of my items asap. Press J to jump to the feed. The buyer even said "Tracking shows delivered" in their initial request. Don't refund! Product(s) Shipped with Signature Confirmation Tracking–Tracking Shows Delivery and Buyer Claims Item Not Received. /r/Ebay 7. How on EARTH is that is anyway the sellers responsibility??? We anticipate that this would be a very rare occurrence. Amazon earlier this year refunded a guy who has made multiple “item not received” claims against me (which is why I sent his last order tracked/signed). What annoys me the most is that the buyer never made any attempt to contact me before commencing the item not received process. Ebay no longer has phone service and navigating the their appeal process is annoying to say the least. I'm really disappointed in royal mail. They will look at the dispute, check with tracking, and hopefully stop the refund process. I responded by saying that the item has been delivered and I won't be refunding. Buyer opened a case and is demanding a refund. Buyer claims item not received, tracking shows delivered. Minna (everyone), arrigato for taking your precious time reading. It's not letting me file an appeal online either. Interesting. Item was delivered a few days later. Started by marmat, August 12. Great. What solution can i get from Amazon seller support for this kind of issues? Wanna Sell More on eBay? Give Terapeak A Try 7 Day FREE TRIALhttps://www.terapeak.com/lp/sellingmoreonline?rfsn=188488.9b3d9eBay Situations - … I have one today A to Z, claimed item not received. I am now concerned ebay will side with them like they did in your case. ... Do not go making refunds on received items. For Item Not Received claims: "If the seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the seller for an Item Not Received claim even if you did not receive the goods." The unofficial eBay subreddit. Tracking shown delivered over a month ago. Ebay is turning into anover amazon. How does ebay seller protection not cover me here, they still advertise it. Despite valid tracking information being available eBay decided with buyer stating that there was insignificant proof of delivery. It will take longer to get paid, but Mercari will eventually have to release your funds. I have never lost a case where I have proof of delivery when I’ve provided a tracking number with dispatch confirmation and they’re mainly Royal Mail Signed For, so not fully tracked. They say "Tracking shows item delivered, but I don't have it, want a refund". I am only selling on Amazon marketplace for less than 2 years and have limited knowledge on how A-Z claim works. In 10 years I’ve only ever won 2 cases, ironically both within 4 weeks of each other in October 2107, prior to that even when I have had proof of postage, tracking information and proof of a signature I have still lost cases so I wouldn’t hold my breath, you could also tell the buyer that the item has an embedded tracking chip which can locate the item down to the meter, you’ll be surprised how many people back off then, alternatively take it up with Amazon under buyer abuse, you may be lucky just as I was last time, the buyer was kicked off of Amazon so it is worth trying, good luck. Ahahah man… I thought I was the only one being evil sometimes thinking like that…,. receptionist, family member) will be denied. Some sellers may also be able to send you out a replacement item, if they have one. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: There are probably even more, but you missed what appears to be a common one: Carrier scanned the package as delivered (either before leaving on his route at at the recipient's doorstep), then, for any number of reasons, failed to actually deliver it. Massively confused, having read articles which say I'll be fine and others which say I'm doomed. Just try early or late in the day. The parcel was definitely not delivered to mine as I was out and they normally leave a card. 6. Buyer opened a case and is demanding a refund. I got a case right now opened by the buyer claiming she didn't received the item. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Sorry to hear that. To rub salt into the wounds I emailed Amazon France who say they cannot see the sale even though I gave them the order ID and then they promptly closed the case! Wish you all a happy new year, Edited by: ToonWorld on Dec 30, 2017 9:10 PM, Edited by: ToonWorld on Dec 30, 2017 9:11 PM. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. ... Sold a video game, says delivered "left with individual". https://sellercentral.amazon.co.uk/forums/thread.jspa?messageID=1620993. Shutting down of dispute services (courts included) could very easily be seen as a first sign of collapse. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in … I did a search with USPS and the manager of recipient’s local post office actually called me and said the carrier remembers putting it under the back gate. Does anyone know what the process is when a buyer claims that an item has not been received despite tracking details saying it was delivered? And he also mentions that if it is not my fault it’s Amazon’s. Anyways not sure who would be responsible in this scenario (USPS perhaps, if you could somehow prove it? Buyer opens a case. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. Let’s see if buyer blinks. She immediately asked for a refund, not a replacement of the books which also made me suspicious. However, if an investigation determines that the customer did not receive the order due to a shipping error beyond his or her control, the seller may be held liable. Etsy seller protection will cover you against an item not received dispute since tracking shows it was Delivered. Items occasionally are lost. I sold a DVD on august 3rd. The order was dispatched on 28th and was delivered today at 9:36 with his signature. Prev; 1 ... do an investigation. We don’t argue the toss with Amazon nowadays,i t is really not worth the effort of trying to get them to accept evidence that would be acceptable to the police or the courts. Explained to the buyer that it's showing as delivered. Items get stolen off peoples porches, items are mis delivered, etc. amazing how we have to reply to a buyer within 24 hours, but Amazon don’t have to reply and it’s been 10 days. If you don’t get the desired result, send an email with all the details to managingdirector@amazon.co.uk. 4. There is no real reason for you to offer a refund. After this, eBay will step in. This topic was automatically closed 180 days after the last reply. It shows as delivered so you'd win an item not received case. EBay sided with the seller despite 6 other buyers making the same claim. Hey I'm dealing with the same stuff right now. I have blocked the buyer as you have suggested. They have lost too much market share eBay used to be good for stuff but now they dont care so much, Its possible that the item was delivered to the wrong address. My question is, will Amazon refund him even after I show him valid tracking information with his signature? I am so fed up with ebay. I just encountered a buyer who goes like he hasn’t received his order. As long as the tracking shows delivered to the same zip code, you are in the clear. Buyer claims item not received. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. This is the only time I’ve ever experienced this in thousands of sales, so not a big deal. Notification email gave me opportunity to appeal, but I let it go because it was only a $13 item. UKBookEmporium1 2013-02-09 12:18:14 UTC #1. Apr 3, 2020 12:12:44 PM. 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